Managing groups and additional Answering Circle settings
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Group members (i.e. the answering points in the Answering Circle) are selected from drop-down menus. These menus include the answering point numbers assigned to the owner/user of the Answering Circle number. Consequently, if you want to include a phone number in an Answering Circle, you must first include the number in the list of answering point numbers assigned to the Answering Circle number owner. To do this, use the "Answering point numbers" tab.
Below each group, you can also find group-specific settings:
- Ring time specifies the time the Answering Circle attempts to reach an answering point. If no one answers the call during the ring time, the Answering Circle will attempt to redirect the call to the next answering point.
- Call routing message refers to a message the caller hears when the call is redirected to the next answering point after the first answering point has failed to answer.
- Queuing and overflow are alternative options. If queuing is activated and all the answering points are unavailable, the call is transferred to a queue and the caller hears a queue message. The "Overflow" drop-down menu allows you to choose a phone number to which the call is directed if none of the answering points will answer or all of them are unavailable.
NB! The order in which incoming calls are directed to answering points is not determined by the order of the group's numbers. The Answering Circle automatically records the time each answering point has been available and always attempts to reach the answering point which has been available the longest. For more detailed information on how the Answering Circle works, see the FAQ section in the help bar at the top of the view.
Also, make any necessary further Answering Circle number settings:
- The "Incoming call identification" drop-down menu lets you select whether the person answering calls in an Answering Circle sees the caller's number or the Answering Circle number. Displaying the Answering Circle number as the call identification is a good idea when the recipient also answers to calls not directed via the Answering Circle number (e.g. calls placed directly to the mobile phone number).
- The "SMS routing" drop-down menu lets you specify a mobile phone number to which messages sent to an Answering Circle number should be redirected. Managing groups and additional Answering Circle settings |