Time control
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Calls placed to a Cid number when the Time control profile is used can be directed to two different reachability chains depending on when the call was received:
- The working time chain is active during the specified time slot on weekdays.
- The leisure chain is active outside the time slot of the working time chain on weekdays and also on weekends and holidays (including midweek holidays).
If, say, the working time slot is from 8:00 a.m. to 3:59 p.m. and the leisure chain time slot consequently automatically from 4:00 p.m. to 7:59 a.m., from Friday afternoon at 4:00 p.m. until Monday morning at 7:59 a.m., the chains are active as follows:
- The working time chain is active on weekdays between 8:00 a.m. and 3:59 p.m.
- The leisure chain is active on weekday evenings from 4:00 p.m. to midnight, on weekday mornings from midnight to 7:59 a.m., and from Friday afternoon at 4:00 p.m. until Monday morning at 7:59 a.m.
First, specify a time slot for the working time chain by entering a start time and an end time. After this, the leisure chain time slot is specified automatically.
Select the phone numbers to be used in reachability chain answering points in the drop-down menu beside each answering point. The drop-down menu shows the answering point numbers assigned to the owner of the Cid number plus any numbers added by Telia (such as a technical routing number needed in special situations).
Also, specify the ring times after which unanswered calls routed to an answering point are redirected to the next answering point in the chain.
Incoming calls to Cid numbers are always first directed to the first answering point in the reachability chain. If the first answering point fails to answer during the specified ring time, the call is redirected to another answering point (if available).
In addition to answering point numbers, the drop-down menu shows the following options:
- Not in use: The answering point in the chain is not in use. The reachability chain ends at the first "Not in use" answering point.
- Default routing: The call is directed according to the default settings of the numbering area to which the
Cid number belongs. Telia specifies the company's default settings separately for each numbering area when introducing Telia Cid.
Select call routing for calls in case the first answering point is unavailable:
- Unavailable: The caller hears the unavailable signal (default).
- Routing to the 2nd answering point: The call is directed to the second number in the chain.
- Routing to the 3rd answering point: The call is directed to the third number in the chain.
When redirecting calls to the 2nd or 3rd answering point, you can also choose whether the caller will hear a separate message about the call having been redirected. To activate the message, check the box under the drop-down menu.
Also, make any necessary further settings. For more information on these settings, see the section "Additional settings for Prime and Pro". How to save the information and when changes become effective |