Select the phone numbers for the reachability chain answering points in the drop-down menu beside each answering point. The drop-down menu shows the answering point numbers assigned to the owner of the Cid number plus any numbers possibly added by Telia (e.g. a technical routing number needed in special situations).

Also, specify the ring times after which unanswered calls routed to an answering point are redirected to the next answering point in the routing chain.

Numbers placed to Cid numbers are always first directed to the first answering point in the reachability chain. If the first answering point fails to answer during the specified ring time, the call is redirected to another answering point (if available).

In addition to answering point numbers, the drop-down menu shows the following options:

- Not in use: The answering point in the chain is not in use. The reachability chain ends at the first "Not in use" answering point.

- Default routing: The call is directed according to the default settings of the numbering area to which the Cid number belongs. Telia specifies the company's default settings separately for each numbering area when introducing Telia Cid.

Select call routing for calls, if the first answering point is unavailable:

- Routing to the 2nd answering point: The call is directed to the second number in the chain.

- Routing to the 3rd answering point: The call is directed to the third number in the chain.

- Unavailable: The caller hears the unavailable signal (default).

Also, select any necessary further settings. For more information on the settings, see the section "Additional settings for Prime and Pro".

Reachability chain settings

How to save the information and when changes become effective

How to change the reachability service from Prime to Pro